Shipping policy

Prices, shipping costs and delivery information:

The prices stated on the product pages include the legal value added tax and other price components. We have no minimum order value.

Shipping costs Germany
Flat rate 5€
Free delivery from 65€ order value

All other countries within European Union
Flat rate 14€
Free delivery from 125€ order value

We ship exclusively by DHL.

Delivery Times & Liability Disclaimer

Standard shipping time is typically 4 to 8 business days. Please note that this timeframe serves as an estimate only and is not a legally binding guarantee.

Delivery times may fluctuate due to external factors beyond our control. twinflower beauty & lifestyle GmbH cannot be held liable for shipment delays resulting from carrier disruptions, severe weather conditions, customs processing delays, strike actions, public holidays, or unexpected global logistics bottlenecks. Once a shipment is handed over to DHL, the final delivery timeline rests solely with the carrier.

Special Clause for Pre-Orders

Please pay close attention to product designations at the time of purchase. For any items purchased during a designated Pre-Order period, standard shipping timelines do not apply. Pre-order processing and delivery may take up to 40 business days from the date of order placement or the official release date. By placing a pre-order, you acknowledge and accept this extended timeline.